Help Center

Getting started

1. Add a supplier and its payment terms.
2. Create a purchase order and select Shopify products or variants.
3. Receive the shipment against what actually arrived.
4. Review inventory-sync status and correct any receiving mistake through an auditable correction.
5. Add supplier invoice details and review reconciliation exceptions.
6. Record payments or credits and export approved accounting data.

Receiving safely

Confirm the destination location before the first receipt. Cratevero locks that location after receiving starts so later adjustments remain consistent. For a mistake, use the correction or reversal workflow instead of editing historical quantities.

Import supplier invoice details (Pro)

Open the intended supplier’s purchase order and choose Add supplier invoice, then Import from file. Use UTF-8 CSV (save spreadsheets as CSV) or standalone UBL 2.1 / CII e-invoice XML, up to 1 MiB and 500 lines. The invoice form includes a downloadable CSV template.

Review every imported field, unit and total, select PO line matches yourself, and correct any warnings before Save invoice. Import never saves an invoice or stores the uploaded file. Supplier codes never auto-match Shopify products. Credit notes, PDFs, embedded PDF XML, images, AI and OCR are not supported; export the supplier’s standalone XML or enter the invoice manually.

Billing

Open Settings to compare plans, select monthly or annual billing, approve an upgrade through Shopify, or cancel a paid subscription. Shopify handles charges and approval.

Exports and downloads

Cratevero generates receiver documents, barcode-label PDFs, invoice CSVs, and versioned accounting snapshots. Downloads may open in a new browser tab. If a link expires, return to the record and request it again.

Troubleshooting

Inventory did not update

Open the purchase order and review inventory-sync status. Retry only when the app reports a safe retry state.

A feature asks me to upgrade

Open Settings to see the current Shopify subscription and the features included in each plan.

I need to fix a receipt

Open the receipt event and choose Correct. Cratevero preserves the original event and records the adjustment.

Contact support

Email support@cratevero.app with your store domain, the page you were using, what you expected, and what happened. Do not send passwords, Shopify access tokens, or payment-card details.